MCI Careers

Compensation

Full Description

Job Title: Contact Center Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a robust call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and scalable solutions to a diverse client base. Role Overview: As a Contact Center Sales Representative, you will play a crucial role in driving revenue growth by engaging with customers through our call center channels. Your primary focus will be to understand customer needs, present tailored solutions, and close sales while maintaining high levels of customer satisfaction. What You'll Do: - You will engage with inbound and outbound customers to identify sales opportunities and promote MCI's service offerings. - You will build rapport with customers to understand their needs and provide personalized solutions. - You will meet or exceed monthly sales targets and contribute to team goals. - You will document customer interactions and sales activities accurately in the CRM system. - You will collaborate with team members and management to improve sales strategies and customer experience. - You will handle customer inquiries and resolve issues promptly to ensure satisfaction. - You will stay informed about product updates, industry trends, and competitor activities. What You Bring: - Minimum of 2 years of experience in a contact center sales or customer service role. - Strong communication and interpersonal skills with the ability to persuade and negotiate effectively. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to work in a fast-paced, target-driven environment. - High school diploma or equivalent; additional education or certifications in sales are a plus. Bonus Points If You Have: - Experience in tech-enabled business services or BPO industry. - Multilingual abilities to support diverse customer bases. - Familiarity with data analysis tools to track sales performance. - Previous experience working in a multi-country operational environment. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work culture that values teamwork. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our careers page at www.mci-careers.com/apply or email your application to hiring@mci-careers.com. We look forward to hearing from you!