MCI Careers

Compensation

Full Description

Job Title: Contact Center Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Contact Center Sales Representative at MCI Careers, you will play a crucial role in driving sales through direct customer engagement and support. Your primary focus will be to connect with potential clients, understand their needs, and offer tailored solutions that enhance their business operations. What You'll Do: - You will engage with inbound and outbound calls to generate and qualify sales leads. - You will build and maintain strong customer relationships to foster repeat business. - You will identify customer needs and recommend appropriate products or services. - You will meet or exceed monthly sales targets and performance metrics. - You will document all customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve sales strategies. - You will stay informed about product updates and industry trends to provide knowledgeable support. - You will handle customer inquiries and resolve issues promptly to ensure satisfaction. What You Bring: - Minimum of 2 years experience in a contact center sales or customer service role. - Strong communication and interpersonal skills with a persuasive sales approach. - Proficiency in CRM software and Microsoft Office Suite. - Ability to work in a fast-paced, target-driven environment. - Excellent problem-solving skills and attention to detail. Bonus Points If You Have: - Experience in BPO or tech-enabled service industries. - Multilingual abilities to support diverse customer bases. - Previous success in meeting or exceeding sales quotas. - Knowledge of sales techniques and customer psychology. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.mcicareers.com/apply. We look forward to hearing from you!