MCI Careers

Compensation

Full Description

Job Title: Contact Center Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service through its extensive call center network and cutting-edge technology solutions. Role Overview: As a Contact Center Sales Representative, you will play a crucial role in driving revenue growth by engaging with customers and providing tailored solutions that meet their needs. This position requires a dynamic individual who thrives in a fast-paced environment and is passionate about delivering outstanding customer service while achieving sales targets. What You'll Do: - You will engage with inbound and outbound customers to identify their needs and offer appropriate products or services. - You will build and maintain strong customer relationships to foster loyalty and repeat business. - You will meet and exceed individual and team sales targets consistently. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve sales strategies and customer satisfaction. - You will stay informed about product offerings, promotions, and industry trends to provide knowledgeable assistance. - You will handle customer inquiries and resolve issues promptly and professionally. What You Bring: - Minimum of 2 years of experience in a sales or customer service role within a contact center environment. - Strong communication and interpersonal skills with the ability to persuade and negotiate effectively. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to work in a fast-paced, target-driven environment with a positive attitude. - Excellent problem-solving skills and attention to detail. Bonus Points If You Have: - Experience in tech-enabled business services or BPO industry. - Multilingual abilities to support diverse customer bases. - Previous experience with outbound sales campaigns. - Familiarity with data analytics tools to track and improve sales performance. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!