MCI Careers

Compensation

Full Description

Job Title: Contact Center Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Contact Center Sales Representative, you will play a crucial role in driving sales and enhancing customer engagement through our call center operations. Your primary focus will be to connect with potential clients, understand their needs, and offer tailored solutions that align with MCI's service offerings. What You'll Do: - You will engage with inbound and outbound calls to generate and qualify sales leads. - You will build and maintain strong customer relationships to foster repeat business. - You will identify customer needs and recommend appropriate products and services. - You will meet and exceed individual and team sales targets consistently. - You will document all customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve sales strategies. - You will stay informed about industry trends and competitor activities. - You will participate in ongoing training to enhance your sales and product knowledge. What You Bring: - Minimum of 2 years of experience in a contact center sales or customer service role. - Strong communication and interpersonal skills with a persuasive sales approach. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to handle high call volumes while maintaining quality customer interactions. - Goal-oriented mindset with a track record of meeting or exceeding sales targets. - Flexibility to work in shifts, including evenings and weekends as needed. Bonus Points If You Have: - Experience in BPO or tech-enabled service environments. - Knowledge of multiple languages to support diverse customer bases. - Familiarity with sales analytics and reporting tools. - Certification in sales or customer service training programs. What We Offer: - We offer competitive salary packages with performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our careers page at www.mci-careers.com/apply. We look forward to having you join our dynamic team!