MCI Careers

Compensation

Full Description

Job Title: Contact Center Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its robust call center operations across multiple countries. We specialize in delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and innovative Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Contact Center Sales Representative, you will play a crucial role in driving revenue growth by engaging with potential customers and providing tailored solutions that meet their needs. This role requires excellent communication skills and a customer-focused approach to effectively represent MCI's services. What You'll Do: - You will engage with inbound and outbound calls to identify customer needs and present appropriate service solutions. - You will build and maintain strong customer relationships to foster loyalty and repeat business. - You will meet and exceed sales targets through effective negotiation and closing techniques. - You will document customer interactions and sales activities accurately in the CRM system. - You will collaborate with team members and management to improve sales strategies and customer satisfaction. - You will stay informed about industry trends and product knowledge to provide expert advice to customers. - You will handle customer inquiries and resolve issues promptly to ensure a positive experience. What You Bring: - Minimum of 2 years of experience in sales, preferably within a contact center or BPO environment. - Strong verbal and written communication skills with a customer-centric mindset. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to work in a fast-paced, target-driven environment with excellent time management skills. - Demonstrated problem-solving abilities and resilience in handling customer objections. Bonus Points If You Have: - Experience with tech-enabled sales platforms or SaaS products. - Multilingual abilities to support diverse customer bases. - Previous experience in a remote or hybrid work setting. - Certification in sales or customer service training programs. What We Offer: - We offer competitive salary packages with performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment that values diversity. - We offer flexible work schedules to promote work-life balance. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role through our careers page or via email at careers@mci.com.