MCI Careers

Compensation

Full Description

Job Title: Contact Center Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service through its extensive call center network. Role Overview: As a Contact Center Sales Representative, you will play a crucial role in driving sales and enhancing customer relationships through effective communication and problem-solving. This position focuses on delivering outstanding customer experiences while meeting sales targets in a fast-paced environment. What You'll Do: - You will engage with customers via phone and digital channels to promote and sell company products and services. - You will identify customer needs and provide tailored solutions to enhance satisfaction and loyalty. - You will manage inbound and outbound calls efficiently, ensuring high-quality interactions. - You will maintain accurate records of customer interactions and sales activities. - You will collaborate with team members and management to achieve sales goals. - You will handle customer inquiries and resolve issues promptly to ensure a positive experience. - You will participate in ongoing training to stay updated on product knowledge and sales techniques. What You Bring: - You have at least 2 years of experience in a contact center or sales environment. - You possess strong communication and interpersonal skills. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate the ability to multitask and manage time effectively. - You have a customer-focused mindset with problem-solving abilities. Bonus Points If You Have: - Experience in tech-enabled business services or BPO industry. - Familiarity with sales performance metrics and targets. - Bilingual abilities or additional language skills. - Previous experience working in a multi-country operational environment. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work culture. - We offer flexible work schedules and remote work options. Ready to Apply? Submit your resume and cover letter through our careers page at www.mcicareers.com/apply or email us directly at careers@mcicareers.com. Join MCI Careers and be part of a dynamic team driving the future of customer experience.