MCI Careers

Compensation

Full Description

Job Title: Contact Center Sales Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a robust call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its clients. Role Overview: As a Contact Center Sales Representative, you will play a crucial role in driving sales and enhancing customer engagement through our call center operations. Your primary focus will be to connect with potential clients, understand their needs, and offer tailored solutions that align with MCI's service offerings. What You'll Do: - You will engage with inbound and outbound leads to generate sales opportunities. - You will build and maintain strong customer relationships to foster loyalty and repeat business. - You will identify customer needs and recommend appropriate products and services. - You will meet or exceed monthly sales targets and performance metrics. - You will document all customer interactions and sales activities accurately in the CRM system. - You will collaborate with team members and management to improve sales strategies. - You will stay informed about industry trends and competitor activities to better position MCI's offerings. What You Bring: - You bring at least 2 years of experience in sales, preferably in a contact center or BPO environment. - You have excellent communication and interpersonal skills. - You possess strong problem-solving abilities and a customer-centric mindset. - You are proficient with CRM software and Microsoft Office Suite. - You demonstrate resilience and adaptability in a fast-paced sales environment. Bonus Points If You Have: - Experience with tech-enabled business services or SaaS sales. - Multilingual abilities to engage diverse customer bases. - Previous success in meeting or exceeding sales quotas. - Knowledge of business process outsourcing industry trends. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!