MCI Careers

Compensation

Full Description

Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its diverse client base. Role Overview: As a Call Center Sales Representative I, you will play a crucial role in driving sales and enhancing customer satisfaction through effective communication and problem-solving. This entry-level position is designed to develop your sales skills while contributing to the company’s growth and customer retention efforts. What You'll Do: - You will engage with potential and existing customers to promote and sell company products and services. - You will handle inbound and outbound calls professionally, ensuring a positive customer experience. - You will identify customer needs and provide tailored solutions to meet their requirements. - You will maintain accurate records of customer interactions and sales activities. - You will collaborate with team members and management to achieve sales targets. - You will participate in ongoing training to improve product knowledge and sales techniques. - You will resolve customer inquiries and complaints promptly and effectively. - You will contribute to a positive team environment by supporting colleagues and sharing best practices. What You Bring: - You have at least 1 year of experience in a customer service or sales role, preferably in a call center environment. - You possess excellent verbal and written communication skills. - You are comfortable using CRM software and other sales tools. - You demonstrate strong problem-solving abilities and a customer-focused mindset. - You have the ability to work in a fast-paced, target-driven environment. - You are a team player with a positive attitude and a willingness to learn. Bonus Points If You Have: - Experience with telecommunication or technology sales. - Bilingual abilities or proficiency in multiple languages. - Previous experience in a BPO or CX environment. - Familiarity with data entry and reporting tools. What We Offer: - We offer comprehensive training and development programs to help you grow your career. - We offer competitive compensation with performance-based incentives. - We offer a supportive and inclusive work culture that values diversity. - We offer flexible scheduling options to promote work-life balance. - We offer opportunities for advancement within a fast-growing company. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a brief cover letter outlining your interest and qualifications through our online application portal. We look forward to hearing from you!