MCI Careers

Compensation

Full Description

Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its diverse client base. Role Overview: As a Call Center Sales Representative I, you will play a crucial role in driving sales and enhancing customer satisfaction through effective communication and problem-solving. This entry-level position is designed to develop your sales skills and provide a strong foundation in customer service within a dynamic call center environment. What You'll Do: - You will engage with potential and existing customers to promote and sell company products and services. - You will handle inbound and outbound calls professionally, ensuring a positive customer experience. - You will identify customer needs and recommend appropriate solutions to meet their requirements. - You will maintain accurate records of customer interactions and sales activities. - You will collaborate with team members and management to achieve sales targets and improve processes. - You will participate in ongoing training and development programs to enhance your sales and communication skills. - You will resolve customer inquiries and issues promptly and effectively. What You Bring: - You bring at least 1 year of experience in a customer service or sales role, preferably in a call center environment. - You have strong verbal and written communication skills. - You possess basic computer proficiency, including familiarity with CRM software and Microsoft Office. - You demonstrate a positive attitude, resilience, and the ability to handle rejection professionally. - You have excellent problem-solving skills and attention to detail. Bonus Points If You Have: - Experience with telemarketing or outbound sales campaigns. - Knowledge of business process outsourcing (BPO) industry standards. - Multilingual abilities to serve diverse customer bases. - Previous experience working in a fast-paced, high-volume call center. What We Offer: - We offer competitive hourly wages with performance-based incentives. - We offer comprehensive training and career development opportunities. - We offer a supportive and inclusive work environment. - We offer flexible scheduling to accommodate work-life balance. - We offer employee benefits including health insurance and paid time off. Ready to Apply? To join our team at MCI Careers as a Call Center Sales Representative I, please submit your resume and a brief cover letter outlining your interest and qualifications through our online application portal. We look forward to hearing from you!