MCI Careers

Compensation

Full Description

Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and solutions to a diverse client base. Role Overview: As a Call Center Sales Representative I, you will play a crucial role in driving sales and enhancing customer satisfaction through effective communication and problem-solving. This entry-level position is designed to develop your sales skills while contributing to the company’s growth and customer retention efforts. What You'll Do: - You will engage with potential and existing customers to promote and sell company products and services. - You will handle inbound and outbound calls professionally, addressing customer inquiries and providing tailored solutions. - You will maintain accurate records of customer interactions and sales activities using CRM software. - You will collaborate with team members and management to meet and exceed sales targets. - You will participate in ongoing training sessions to improve product knowledge and sales techniques. - You will resolve customer issues promptly to ensure a positive customer experience. - You will contribute to a supportive and dynamic team environment. What You Bring: - You bring at least 1 year of experience in customer service or sales, preferably in a call center environment. - You have excellent verbal communication and active listening skills. - You are comfortable using CRM systems and basic computer applications. - You demonstrate a strong customer-focused attitude and problem-solving abilities. - You possess the ability to work in a fast-paced, target-driven environment. Bonus Points If You Have: - Experience with telemarketing or outbound sales campaigns. - Familiarity with business process outsourcing (BPO) industry standards. - Multilingual abilities to engage a diverse customer base. - Previous experience in a tech-enabled service company. What We Offer: - We offer comprehensive training and professional development opportunities. - We offer a competitive salary with performance-based incentives. - We offer a supportive work culture that values teamwork and innovation. - We offer flexible scheduling to promote work-life balance. - We offer benefits including health insurance, paid time off, and employee discounts. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a brief cover letter outlining your interest and qualifications through our online application portal or email us directly at careers@mci.com. We look forward to hearing from you!