MCI Careers

Compensation

Full Description

Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service through cutting-edge technology and a dedicated workforce. Role Overview: As a Call Center Sales Representative I, you will play a crucial role in driving sales and enhancing customer satisfaction. This entry-level position is designed for motivated individuals eager to develop their sales skills and contribute to the company’s growth by engaging with customers and promoting our services. What You'll Do: - You will engage with inbound and outbound calls to identify customer needs and offer tailored solutions. - You will build rapport with customers to foster trust and encourage repeat business. - You will meet and exceed daily and monthly sales targets through effective communication and persuasion. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and supervisors to improve sales strategies. - You will handle customer inquiries and resolve issues promptly to ensure satisfaction. - You will participate in ongoing training sessions to enhance product knowledge and sales techniques. What You Bring: - You bring at least 1 year of experience in a customer service or sales role, preferably in a call center environment. - You bring strong verbal communication and active listening skills. - You bring the ability to work in a fast-paced, target-driven environment. - You bring basic computer proficiency, including experience with CRM software. - You bring a positive attitude and a willingness to learn and grow. Bonus Points If You Have: - Experience with tech-enabled business services or BPO industries. - Familiarity with sales techniques such as upselling and cross-selling. - Multilingual abilities to communicate with diverse customer bases. - Previous experience working in a remote or hybrid call center setting. What We Offer: - We offer comprehensive training and development programs to support your career growth. - We offer competitive compensation with performance-based incentives. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. - We offer opportunities for advancement within a fast-growing company. Ready to Apply? Submit your resume and a brief cover letter outlining your interest and qualifications to our careers portal at www.mci-careers.com/apply. Join MCI Careers and start building your future today!