MCI Careers

Compensation

Full Description

Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service through cutting-edge technology and a dedicated workforce. Role Overview: As a Call Center Sales Representative I, you will be the first point of contact for potential customers, playing a crucial role in driving sales and enhancing customer satisfaction. This entry-level position offers a dynamic environment where you will develop your sales skills and contribute to the company’s growth. What You'll Do: - You will engage with inbound and outbound calls to identify customer needs and offer appropriate solutions. - You will build rapport with customers to foster trust and encourage repeat business. - You will meet or exceed daily and monthly sales targets through effective communication and persuasion. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and supervisors to improve sales strategies. - You will handle customer inquiries and resolve issues promptly to ensure a positive experience. - You will participate in ongoing training sessions to enhance product knowledge and sales techniques. What You Bring: - You have 0-2 years of experience in sales or customer service, preferably in a call center environment. - You possess excellent verbal communication and active listening skills. - You are comfortable using CRM software and basic computer applications. - You demonstrate a positive attitude and resilience in a fast-paced setting. - You have the ability to multitask and manage time effectively. Bonus Points If You Have: - Previous experience in telemarketing or outbound sales. - Familiarity with business process outsourcing (BPO) industry standards. - Strong problem-solving skills and the ability to handle objections gracefully. - Bilingual abilities or proficiency in multiple languages. What We Offer: - We offer comprehensive training programs to support your professional growth. - We offer competitive hourly wages with performance-based incentives. - We offer a supportive team environment that values collaboration and innovation. - We offer opportunities for career advancement within a growing company. - We offer flexible scheduling options to accommodate work-life balance. Ready to Apply? Submit your resume and a brief cover letter outlining your interest and qualifications to our careers portal at www.mci-careers.com/apply. We look forward to hearing from you!