MCI Careers

Compensation

Full Description

Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its diverse client base. Role Overview: As a Call Center Sales Representative I, you will play a crucial role in driving sales and enhancing customer satisfaction through effective communication and problem-solving. This entry-level position is designed to develop your sales skills and provide a strong foundation in customer service within a dynamic call center environment. What You'll Do: - You will engage with potential and existing customers to promote and sell company products and services. - You will handle inbound and outbound calls professionally, addressing customer inquiries and providing tailored solutions. - You will maintain accurate records of customer interactions and sales activities using CRM software. - You will collaborate with team members and supervisors to meet and exceed sales targets. - You will participate in ongoing training sessions to improve product knowledge and sales techniques. - You will resolve customer issues promptly, ensuring a positive customer experience. - You will contribute to a supportive team environment by sharing insights and best practices. What You Bring: - You have at least 1 year of experience in customer service or sales, preferably in a call center setting. - You possess strong verbal and written communication skills. - You are comfortable using CRM systems and basic computer applications. - You demonstrate a positive attitude, resilience, and a willingness to learn. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience with tech-enabled sales platforms or business process outsourcing. - Familiarity with data entry and reporting tools. - Bilingual abilities or additional language skills. - Previous experience in a remote or multi-country operational environment. What We Offer: - We offer competitive compensation with performance-based incentives. - We offer comprehensive training and career development opportunities. - We offer a supportive and inclusive workplace culture. - We offer flexible scheduling to promote work-life balance. - We offer health, dental, and vision insurance benefits. Ready to Apply? Submit your resume and a brief cover letter outlining your interest and qualifications to our careers portal at www.mci-careers.com/apply. Join MCI Careers and start your journey toward a rewarding sales career today!