MCI Careers

Compensation

Full Description

Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its diverse client base. Role Overview: As a Call Center Sales Representative I, you will play a crucial role in driving sales and enhancing customer satisfaction through effective communication and problem-solving. This entry-level position is designed to develop your sales skills while contributing to the company’s growth and customer retention efforts. What You'll Do: - You will engage with potential and existing customers to promote and sell company products and services. - You will handle inbound and outbound calls professionally, ensuring a positive customer experience. - You will identify customer needs and provide tailored solutions to meet their requirements. - You will maintain accurate records of customer interactions and sales activities. - You will collaborate with team members and management to achieve sales targets. - You will participate in ongoing training to improve product knowledge and sales techniques. - You will resolve customer inquiries and complaints promptly and effectively. - You will contribute to a positive team environment by supporting colleagues and sharing best practices. What You Bring: - You have at least 1 year of experience in customer service or sales, preferably in a call center environment. - You possess excellent verbal and written communication skills. - You are comfortable using CRM software and other sales tools. - You demonstrate strong problem-solving abilities and a customer-focused mindset. - You have the ability to work in a fast-paced, target-driven environment. - You are a team player with a positive attitude and a willingness to learn. Bonus Points If You Have: - Experience with telemarketing or direct sales. - Familiarity with business process outsourcing (BPO) industry standards. - Multilingual skills or the ability to communicate in more than one language. - Previous experience working in a tech-enabled service company. What We Offer: - We offer comprehensive training programs to help you develop your sales and customer service skills. - We offer competitive compensation with performance-based incentives. - We offer a supportive and inclusive work culture that values growth and collaboration. - We offer opportunities for career advancement within a fast-growing company. - We offer flexible scheduling options to support work-life balance. Ready to Apply? Submit your resume and a brief cover letter outlining your interest and qualifications to our careers portal at www.mci-careers.com/apply. We look forward to hearing from you!