MCI Careers

Compensation

Full Description

Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service through cutting-edge technology and a dedicated workforce. Role Overview: As a Call Center Sales Representative I, you will play a crucial role in driving sales and enhancing customer satisfaction. This entry-level position is designed for motivated individuals eager to develop their sales skills and contribute to the company’s growth by engaging with customers and promoting our services. What You'll Do: - You will handle inbound and outbound calls to prospective and existing customers. - You will identify customer needs and recommend appropriate products or services. - You will maintain accurate records of customer interactions and sales activities. - You will meet or exceed daily and monthly sales targets. - You will collaborate with team members to improve sales strategies and customer engagement. - You will participate in ongoing training to enhance product knowledge and sales techniques. - You will provide excellent customer service to ensure a positive customer experience. - You will escalate complex issues to supervisors when necessary. What You Bring: - You have at least 1 year of experience in a customer service or sales role, preferably in a call center environment. - You possess strong communication and interpersonal skills. - You are comfortable using CRM software and other sales tools. - You demonstrate a positive attitude and a willingness to learn. - You have the ability to work in a fast-paced, target-driven environment. Bonus Points If You Have: - Experience with telemarketing or direct sales. - Familiarity with business process outsourcing (BPO) industry standards. - Bilingual abilities or proficiency in multiple languages. - Previous experience working in a tech-enabled service company. What We Offer: - We offer comprehensive training and professional development opportunities. - We offer a competitive salary with performance-based incentives. - We offer a supportive and inclusive work environment. - We offer health, dental, and vision insurance benefits. - We offer opportunities for career advancement within the company. Ready to Apply? Submit your resume and cover letter through our online application portal at www.mci-careers.com/apply. Join MCI Careers and start your journey toward a rewarding sales career today!