MCI Careers

Compensation

Full Description

Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to its clients. Role Overview: As a Call Center Sales Representative I, you will play a crucial role in driving sales and enhancing customer satisfaction through effective communication and problem-solving. This entry-level position is designed to develop your sales skills while contributing to the company’s growth and customer retention efforts. What You'll Do: - You will engage with potential and existing customers to promote and sell company products and services. - You will handle inbound and outbound calls professionally, ensuring a positive customer experience. - You will identify customer needs and provide tailored solutions to meet their requirements. - You will maintain accurate records of customer interactions and sales activities. - You will collaborate with team members and management to achieve sales targets. - You will participate in ongoing training to improve product knowledge and sales techniques. - You will resolve customer inquiries and issues promptly and effectively. - You will contribute to a positive team environment by demonstrating enthusiasm and a strong work ethic. What You Bring: - You have 0-2 years of experience in sales, customer service, or call center environments. - You possess excellent verbal and written communication skills. - You are comfortable using CRM software and basic computer applications. - You demonstrate strong interpersonal skills and the ability to build rapport quickly. - You have a high school diploma or equivalent; further education is a plus. - You are motivated, goal-oriented, and eager to learn and grow within the company. Bonus Points If You Have: - Previous experience in a tech-enabled sales environment. - Familiarity with business process outsourcing (BPO) operations. - Multilingual abilities or proficiency in a second language. - Experience with sales performance metrics and targets. What We Offer: - We offer comprehensive training programs to support your professional development. - We offer competitive compensation with performance-based incentives. - We offer a dynamic and inclusive work environment that values teamwork. - We offer opportunities for career advancement within a growing company. - We offer flexible scheduling options to support work-life balance. Ready to Apply? To join our team at MCI Careers as a Call Center Sales Representative I, please submit your resume and a brief cover letter outlining your interest and qualifications through our online application portal or email us directly at careers@mci.com.