MCI Careers

Compensation

Full Description

Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service through cutting-edge technology and a dedicated workforce. Role Overview: As a Call Center Sales Representative I, you will be the first point of contact for potential customers, playing a crucial role in driving sales and enhancing customer satisfaction. This entry-level position offers a dynamic environment where you will develop your sales skills and contribute to the company’s growth. What You'll Do: - You will engage with inbound and outbound calls to identify customer needs and offer appropriate solutions. - You will build rapport with customers to foster trust and encourage repeat business. - You will meet or exceed daily and monthly sales targets through effective communication and persuasion. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and supervisors to improve sales strategies. - You will handle customer inquiries and resolve issues promptly to ensure a positive experience. - You will participate in ongoing training sessions to enhance product knowledge and sales techniques. What You Bring: - You have 0-2 years of experience in sales, customer service, or call center environments. - You possess excellent verbal communication and active listening skills. - You are comfortable working in a fast-paced, target-driven environment. - You have basic computer skills and familiarity with CRM software is a plus. - You demonstrate a positive attitude and strong work ethic. Bonus Points If You Have: - Previous experience in a tech-enabled sales environment. - Knowledge of business process outsourcing (BPO) industry. - Multilingual abilities to serve diverse customer bases. - Strong problem-solving skills and adaptability. What We Offer: - We offer comprehensive training and career development opportunities. - We offer a supportive and inclusive work culture. - We offer competitive compensation with performance-based incentives. - We offer flexible scheduling to promote work-life balance. - We offer employee wellness programs and benefits. Ready to Apply? Submit your resume and a brief cover letter through our online application portal at www.mci-careers.com/apply. We look forward to welcoming you to our team!