MCI Careers

Compensation

Full Description

Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and solutions to its diverse client base. Role Overview: As a Call Center Sales Representative I, you will play a crucial role in driving sales and enhancing customer satisfaction through effective communication and problem-solving. This entry-level position is designed to develop your sales skills while contributing to the company’s growth and customer retention efforts. What You'll Do: - You will engage with potential and existing customers to promote and sell company products and services. - You will handle inbound and outbound calls professionally, addressing customer inquiries and providing tailored solutions. - You will maintain accurate records of customer interactions and sales activities in the CRM system. - You will collaborate with team members and supervisors to meet and exceed sales targets. - You will participate in ongoing training sessions to improve product knowledge and sales techniques. - You will resolve customer issues promptly to ensure a positive customer experience. - You will contribute to team goals by sharing insights and feedback from customer interactions. What You Bring: - You have at least 1 year of experience in customer service or sales, preferably in a call center environment. - You possess excellent verbal and written communication skills. - You are comfortable using CRM software and other sales tools. - You demonstrate strong problem-solving abilities and a customer-focused mindset. - You are a motivated self-starter with the ability to work well in a team. Bonus Points If You Have: - Experience with tech-enabled business services or BPO industries. - Familiarity with sales performance metrics and targets. - Multilingual abilities or experience working in a multicultural environment. - Previous experience in telemarketing or direct sales. What We Offer: - We offer competitive compensation with performance-based incentives. - We offer comprehensive training and career development opportunities. - We offer a supportive and inclusive work environment. - We offer flexible scheduling to promote work-life balance. - We offer employee recognition programs and wellness initiatives. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a brief cover letter outlining your interest and qualifications through our online application portal. We look forward to hearing from you!