MCI Careers

Compensation

Full Description

Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and solutions to a diverse client base. Role Overview: As a Call Center Sales Representative I, you will play a crucial role in driving sales and enhancing customer satisfaction through effective communication and problem-solving. This entry-level position is designed to develop your sales skills while contributing to the company’s growth and customer retention efforts. What You'll Do: - You will engage with potential and existing customers to understand their needs and offer appropriate products or services. - You will handle inbound and outbound calls professionally, maintaining a positive and helpful demeanor. - You will meet or exceed daily and monthly sales targets through effective sales techniques. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and supervisors to improve sales strategies and customer experience. - You will participate in training sessions to enhance product knowledge and sales skills. - You will resolve customer inquiries and issues promptly to ensure satisfaction. What You Bring: - You have at least 1 year of experience in a customer service or sales role, preferably in a call center environment. - You possess excellent verbal communication and active listening skills. - You are comfortable using CRM software and other sales tools. - You demonstrate a strong customer-focused attitude and problem-solving abilities. - You have the ability to work in a fast-paced, target-driven environment. Bonus Points If You Have: - Experience with tech-enabled business services or BPO industries. - Familiarity with sales techniques such as upselling and cross-selling. - Bilingual abilities or proficiency in multiple languages. - Previous experience working in a multi-country or multicultural team. What We Offer: - We offer comprehensive training and development programs to support your career growth. - We offer competitive compensation with performance-based incentives. - We offer a supportive and inclusive work environment that values diversity. - We offer flexible scheduling options to promote work-life balance. - We offer opportunities for advancement within a fast-growing company. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a brief cover letter outlining your interest and qualifications through our online application portal. We look forward to hearing from you!