MCI Careers

Compensation

Full Description

Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and solutions to a diverse client base. Role Overview: As a Call Center Sales Representative I, you will play a crucial role in driving sales and enhancing customer satisfaction through effective communication and problem-solving. This entry-level position is designed for motivated individuals eager to develop their sales skills and grow within a dynamic team environment. What You'll Do: - You will engage with potential and existing customers to promote and sell company products and services. - You will handle inbound and outbound calls professionally, addressing customer inquiries and providing tailored solutions. - You will maintain accurate records of customer interactions and sales activities using CRM software. - You will collaborate with team members and management to meet and exceed sales targets. - You will participate in ongoing training sessions to improve product knowledge and sales techniques. - You will resolve customer issues promptly to ensure a positive customer experience. - You will contribute to a supportive and energetic team culture. What You Bring: - You have at least 1 year of experience in customer service or sales, preferably in a call center environment. - You possess strong verbal communication and active listening skills. - You are comfortable using computers and CRM systems to manage customer information. - You demonstrate a positive attitude, resilience, and a willingness to learn. - You have the ability to multitask and manage time effectively in a fast-paced setting. Bonus Points If You Have: - Previous experience in tech-enabled business services or BPO. - Familiarity with sales techniques and customer relationship management. - Bilingual abilities or proficiency in multiple languages. - Experience working in a remote or hybrid call center environment. What We Offer: - We offer comprehensive training and professional development opportunities. - We offer competitive compensation with performance-based incentives. - We offer a supportive and inclusive workplace culture. - We offer flexible scheduling to promote work-life balance. - We offer opportunities for career advancement within a growing company. Ready to Apply? Submit your resume and a brief cover letter outlining your interest and qualifications to our careers portal at www.mci-careers.com/apply. We look forward to welcoming you to the MCI team!