MCI Careers

Compensation

Full Description

Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and solutions to its diverse client base. Role Overview: As a Call Center Sales Representative I, you will play a crucial role in driving sales and enhancing customer satisfaction through effective communication and problem-solving. This entry-level position is designed for individuals eager to develop their sales skills and grow within a dynamic, supportive environment. What You'll Do: - You will engage with potential and existing customers to promote and sell company products and services. - You will handle inbound and outbound calls professionally, ensuring a positive customer experience. - You will identify customer needs and provide tailored solutions to meet their requirements. - You will maintain accurate records of customer interactions and sales activities. - You will collaborate with team members and management to achieve sales targets and improve processes. - You will participate in ongoing training to enhance product knowledge and sales techniques. - You will resolve customer inquiries and concerns promptly and effectively. What You Bring: - You bring at least 1 year of experience in customer service or sales, preferably in a call center environment. - You have excellent verbal communication and active listening skills. - You possess basic computer proficiency, including familiarity with CRM software. - You demonstrate a positive attitude, resilience, and a strong desire to learn and succeed. - You are able to multitask and manage time efficiently in a fast-paced setting. Bonus Points If You Have: - Experience with telemarketing or direct sales. - Knowledge of business process outsourcing (BPO) industry standards. - Bilingual abilities or proficiency in multiple languages. - Previous experience working in a tech-enabled service environment. What We Offer: - We offer comprehensive training programs to support your professional growth. - We offer competitive compensation with performance-based incentives. - We offer a collaborative and inclusive workplace culture. - We offer opportunities for career advancement within a growing company. - We offer flexible scheduling options to support work-life balance. Ready to Apply? Submit your resume and a brief cover letter outlining your interest and qualifications to our careers portal at www.mci-careers.com/apply. We look forward to welcoming you to the MCI team!