MCI Careers

Compensation

Full Description

Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service through its extensive call center network. Role Overview: As a Call Center Sales Representative I, you will play a crucial role in driving sales and enhancing customer satisfaction. This entry-level position is designed for motivated individuals eager to develop their sales skills and contribute to the company’s growth by engaging with customers and promoting our services. What You'll Do: - You will engage with potential and existing customers to understand their needs and offer tailored solutions. - You will handle inbound and outbound calls professionally, maintaining a positive and persuasive communication style. - You will meet or exceed daily and monthly sales targets through effective sales techniques. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve sales strategies and customer experience. - You will participate in ongoing training sessions to enhance product knowledge and sales skills. - You will resolve customer inquiries and concerns promptly to ensure satisfaction. What You Bring: - You have at least 1 year of experience in a customer service or sales role, preferably in a call center environment. - You possess excellent verbal communication and active listening skills. - You are comfortable using CRM software and basic computer applications. - You demonstrate a positive attitude, resilience, and a strong desire to learn and grow. - You have the ability to work in a fast-paced, target-driven environment. Bonus Points If You Have: - Previous experience in tech-enabled business services or BPO. - Familiarity with sales techniques and customer relationship management. - Multilingual abilities or experience working with diverse customer bases. - Strong problem-solving skills and the ability to handle challenging customer interactions. What We Offer: - We offer comprehensive training programs to support your professional development. - We offer competitive compensation with performance-based incentives. - We offer a dynamic and inclusive work environment that values teamwork. - We offer opportunities for career advancement within a growing company. - We offer flexible scheduling options to support work-life balance. Ready to Apply? Submit your resume and a brief cover letter outlining your interest and qualifications to our careers portal at www.mci-careers.com/apply. We look forward to welcoming you to the MCI team!