MCI Careers

Compensation

Full Description

Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to clients worldwide. Role Overview: As a Call Center Sales Representative I, you will play a crucial role in driving sales and enhancing customer satisfaction through effective communication and problem-solving. This entry-level position is designed to develop your sales skills while contributing to the company’s growth and customer retention efforts. What You'll Do: - You will engage with potential and existing customers to promote and sell company products and services. - You will handle inbound and outbound calls professionally, addressing customer inquiries and providing tailored solutions. - You will maintain accurate records of customer interactions and sales activities using CRM software. - You will collaborate with team members and management to meet and exceed sales targets. - You will participate in ongoing training sessions to improve product knowledge and sales techniques. - You will resolve customer issues promptly to ensure a positive customer experience. - You will contribute to a supportive and dynamic team environment. What You Bring: - You have at least 1 year of experience in customer service or sales, preferably in a call center environment. - You possess excellent verbal and written communication skills. - You are comfortable using CRM systems and basic computer applications. - You demonstrate strong interpersonal skills and a customer-focused attitude. - You have the ability to handle multiple tasks efficiently in a fast-paced environment. Bonus Points If You Have: - Previous experience in tech-enabled business services or BPO. - Familiarity with sales techniques and negotiation skills. - Bilingual abilities or proficiency in a second language. - Experience working in a multicultural or international team setting. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive training and career development opportunities. - We offer a supportive work environment with a focus on teamwork and growth. - We offer flexible scheduling options to support work-life balance. - We offer health, dental, and vision insurance benefits. Ready to Apply? Submit your resume and cover letter through our online application portal at www.mci-careers.com/careers. Join MCI Careers and start your journey in a dynamic and rewarding sales career today!