MCI Careers

Compensation

Full Description

Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service through cutting-edge technology and a dedicated workforce. Role Overview: As a Call Center Sales Representative I, you will play a crucial role in driving sales and enhancing customer satisfaction. This entry-level position is designed for motivated individuals eager to develop their sales skills and contribute to the company’s growth by engaging with customers and promoting our services. What You'll Do: - You will engage with potential and existing customers via phone to promote and sell MCI’s services. - You will handle inbound and outbound calls professionally, ensuring a positive customer experience. - You will identify customer needs and recommend appropriate solutions to meet their requirements. - You will maintain accurate records of customer interactions and sales activities. - You will collaborate with team members and supervisors to achieve sales targets. - You will participate in ongoing training to improve product knowledge and sales techniques. - You will resolve customer inquiries and concerns promptly and effectively. - You will contribute to a positive team environment by demonstrating enthusiasm and a strong work ethic. What You Bring: - You have at least 1 year of experience in customer service or sales, preferably in a call center environment. - You possess excellent communication and interpersonal skills. - You are comfortable using computer systems and CRM software. - You demonstrate strong problem-solving abilities and a customer-focused mindset. - You have the ability to work in a fast-paced, target-driven environment. - You are a self-motivated individual with a willingness to learn and grow. Bonus Points If You Have: - Previous experience in tech-enabled business services or BPO. - Familiarity with sales techniques and strategies. - Multilingual abilities to serve diverse customer bases. - Experience working in a remote or hybrid call center setting. What We Offer: - We offer comprehensive training and development programs to support your career growth. - We offer competitive compensation with performance-based incentives. - We offer a supportive and inclusive work culture that values diversity. - We offer flexible scheduling options to promote work-life balance. - We offer opportunities for advancement within a fast-growing company. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a brief cover letter outlining your interest and qualifications through our online application portal. We look forward to hearing from you!