MCI Careers

Compensation

Full Description

Job Title: Call Center Sales Representative I (Entry-Level) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional service and solutions to a diverse client base. Role Overview: As a Call Center Sales Representative I, you will play a crucial role in driving sales and enhancing customer satisfaction through effective communication and problem-solving. This entry-level position is designed for motivated individuals eager to develop their sales skills and grow within a dynamic team environment. What You'll Do: - You will engage with potential and existing customers to promote and sell company products and services. - You will handle inbound and outbound calls professionally, addressing customer inquiries and providing tailored solutions. - You will maintain accurate records of customer interactions and sales activities using CRM software. - You will collaborate with team members and management to meet and exceed sales targets. - You will participate in ongoing training sessions to improve product knowledge and sales techniques. - You will resolve customer issues promptly to ensure a positive customer experience. - You will contribute to a supportive and energetic team culture. What You Bring: - You have at least 1 year of experience in customer service or sales, preferably in a call center environment. - You possess excellent verbal and written communication skills. - You are comfortable using CRM systems and basic computer applications. - You demonstrate strong interpersonal skills and a customer-focused attitude. - You have the ability to handle multiple tasks efficiently in a fast-paced setting. Bonus Points If You Have: - Experience with telemarketing or outbound sales campaigns. - Familiarity with business process outsourcing (BPO) industry standards. - Bilingual abilities or proficiency in a second language. - Previous experience working in a tech-enabled service environment. What We Offer: - We offer comprehensive training and professional development opportunities. - We offer a competitive salary with performance-based incentives. - We offer a supportive work environment that values teamwork and growth. - We offer flexible scheduling options to promote work-life balance. - We offer employee benefits including health insurance and paid time off. Ready to Apply? Submit your resume and a brief cover letter outlining your interest and qualifications to our careers portal at www.mci-careers.com/apply. We look forward to welcoming you to the MCI team!