MCI Careers

Compensation

Full Description

Job Title: Call Center Representative (Full-Time) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience solutions. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions to a diverse range of clients. Role Overview: As a Call Center Representative at MCI Careers, you will play a vital role in providing outstanding customer service and support. Your primary purpose is to engage with customers, resolve inquiries efficiently, and contribute to the overall satisfaction and loyalty of our clients. This role is perfect for individuals who thrive in fast-paced environments and are passionate about delivering excellent service. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and requests promptly and accurately. - You will document customer interactions and maintain detailed records in the CRM system. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will meet or exceed individual and team performance targets and quality standards. - You will participate in ongoing training and development to enhance your skills and knowledge. - You will contribute to process improvement initiatives by providing feedback and suggestions. What You Bring: - You bring at least 1-2 years of experience in a call center or customer service role. - You bring excellent communication skills, both verbal and written. - You bring strong problem-solving abilities and a customer-focused mindset. - You bring proficiency with CRM software and basic computer applications. - You bring the ability to multitask and manage time effectively in a dynamic environment. Bonus Points If You Have: - Experience with tech-enabled business services or BPO environments. - Familiarity with multiple communication channels such as chat and email support. - Bilingual abilities or fluency in a second language. - Previous experience working in a multicultural or international team. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work culture that values diversity. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your qualifications and interest in the Call Center Representative position through our careers page or via email at careers@mci.com. We look forward to hearing from you!