MCI Careers

Compensation

Full Description

Job Title: Call Center Representative (Full-Time) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI is committed to delivering exceptional service and cutting-edge solutions to clients worldwide. Role Overview: As a Call Center Representative at MCI Careers, you will be the frontline ambassador for our clients, providing outstanding customer service and support. This role is essential in maintaining customer satisfaction and driving business success through effective communication and problem-solving. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and requests efficiently and accurately. - You will document all customer interactions and transactions in the company’s CRM system. - You will collaborate with team members and supervisors to improve service quality and customer satisfaction. - You will meet or exceed individual and team performance targets and metrics. - You will stay informed about product updates, company policies, and industry trends. - You will assist in training new representatives and share best practices. What You Bring: - You bring at least 1-2 years of experience in a call center or customer service role. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable using CRM software and other call center technologies. - You demonstrate the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience with tech-enabled business services or BPO environments. - Familiarity with multiple communication channels such as chat and email support. - Bilingual skills or proficiency in a second language. - Previous experience in training or mentoring team members. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment that values diversity. Ready to Apply? Submit your resume and a cover letter outlining your experience and why you’re a great fit for the role to careers@mci.com. We look forward to hearing from you!