MCI Careers

Compensation

Full Description

Job Title: Call Center Representative (Full-Time) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience solutions. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions to a diverse range of clients. Role Overview: As a Call Center Representative at MCI Careers, you will be the frontline ambassador for our clients, providing outstanding customer service and support. Your role is essential in ensuring customer satisfaction, resolving inquiries efficiently, and contributing to the overall success of our client partnerships. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and requests promptly and accurately. - You will document customer interactions and maintain detailed records in our CRM system. - You will collaborate with team members and supervisors to improve service quality and processes. - You will meet or exceed individual and team performance targets and metrics. - You will stay informed about product updates, company policies, and industry trends. - You will assist in training new representatives and share best practices. - You will contribute to a positive and supportive team environment. What You Bring: - Minimum of 2 years of experience in a call center or customer service role. - Strong verbal and written communication skills. - Proficiency with CRM software and call center technology. - Ability to multitask and manage time effectively in a fast-paced environment. - Excellent problem-solving skills and a customer-focused mindset. - High school diploma or equivalent; college degree preferred. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Bilingual abilities, especially in Spanish or French. - Familiarity with data entry and reporting tools. - Previous experience in training or mentoring team members. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive workplace culture. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!