MCI Careers

Compensation

Full Description

Job Title: Call Center Representative (Full-Time) Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI Careers is committed to delivering exceptional service and cutting-edge solutions to clients worldwide. Role Overview: As a Call Center Representative at MCI Careers, you will play a crucial role in providing outstanding customer service and support. This position is designed for individuals who thrive in fast-paced environments and are passionate about helping customers resolve their issues efficiently and effectively. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and requests promptly and accurately. - You will document customer interactions and maintain detailed records in the company’s CRM system. - You will collaborate with team members and other departments to ensure customer satisfaction. - You will meet or exceed individual and team performance targets and quality standards. - You will participate in ongoing training and development to enhance your skills and knowledge. - You will contribute to process improvement initiatives by providing feedback and suggestions. What You Bring: - You have at least 1-2 years of experience in a call center or customer service role. - You possess excellent verbal and written communication skills. - You are proficient with CRM software and basic computer applications. - You demonstrate strong problem-solving abilities and attention to detail. - You have the ability to remain calm and professional under pressure. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities or fluency in a second language. - Familiarity with customer experience metrics and KPIs. - Previous experience working in a remote or hybrid work setting. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and flexible scheduling options. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work culture that values diversity. Ready to Apply? Submit your resume and cover letter through our online application portal at www.mci-careers.com/careers. We look forward to hearing from you!