MCI Careers

Compensation

Full Description

Job Title: Call Center Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI Careers is committed to delivering exceptional service and cutting-edge solutions to clients worldwide. Role Overview: As a Call Center Representative at MCI Careers, you will be the frontline ambassador for our clients, providing outstanding customer service and support. Your role is crucial in ensuring customer satisfaction and fostering long-term relationships through effective communication and problem-solving. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and issues promptly and accurately. - You will document customer interactions and maintain detailed records in the CRM system. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will meet or exceed individual and team performance targets and quality standards. - You will participate in ongoing training and development to enhance your skills and knowledge. - You will contribute to process improvement initiatives by providing feedback and suggestions. What You Bring: - You bring at least 1-2 years of experience in a call center or customer service role. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and a customer-focused mindset. - You are comfortable using CRM software and other call center technologies. - You demonstrate the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Bilingual skills or proficiency in multiple languages. - Familiarity with quality assurance processes and performance metrics. - Previous experience working in a remote or hybrid work setting. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work culture that values diversity. - We offer flexible work schedules and remote work options. Ready to Apply? Submit your resume and cover letter through our careers page at www.mcicareers.com/apply. We look forward to welcoming you to the MCI Careers team!