MCI Careers

Compensation

Full Description

Job Title: Call Center Representative Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI Careers is committed to delivering exceptional service and cutting-edge solutions to clients worldwide. Role Overview: As a Call Center Representative at MCI Careers, you will be the frontline ambassador for our clients, providing outstanding customer service and support. Your role is crucial in ensuring customer satisfaction and fostering long-term relationships through effective communication and problem-solving. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and requests efficiently and accurately. - You will document customer interactions and maintain detailed records in the CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will meet or exceed individual and team performance targets. - You will stay informed about product updates, policies, and procedures to assist customers effectively. - You will contribute to a positive team environment by sharing feedback and best practices. What You Bring: - You bring at least 1-2 years of experience in a call center or customer service role. - You have excellent verbal and written communication skills. - You possess strong problem-solving abilities and attention to detail. - You are comfortable using CRM software and other call center technologies. - You demonstrate patience, empathy, and a customer-first mindset. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities or proficiency in a second language. - Familiarity with performance metrics and quality assurance processes. - Previous experience working in a fast-paced, high-volume call center. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive workplace culture. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our online application portal at www.mci-careers.com/careers. We look forward to welcoming you to the MCI Careers team!