MCI Careers

Compensation

Full Description

Job Title: Call Center Representative Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience. With a strong call center presence and operations spanning multiple countries, MCI Careers is committed to delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service solutions to a diverse range of clients. Role Overview: As a Call Center Representative at MCI Careers, you will play a crucial role in providing outstanding customer service and support. Your primary purpose is to engage with customers, resolve inquiries efficiently, and contribute to the overall satisfaction and loyalty of our clients. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and requests promptly and accurately. - You will document customer interactions and maintain detailed records in the CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will meet or exceed individual and team performance targets and metrics. - You will stay informed about product and service updates to provide accurate information. - You will contribute to a positive team environment and support continuous improvement initiatives. What You Bring: - Minimum of 1-2 years of experience in a call center or customer service role. - Strong verbal and written communication skills. - Ability to handle high call volumes while maintaining quality service. - Proficiency with CRM software and basic computer applications. - Excellent problem-solving skills and a customer-focused mindset. - Flexibility to work various shifts, including evenings and weekends. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities or fluency in a second language. - Familiarity with performance metrics and quality assurance processes. - Previous experience with remote or hybrid work settings. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday benefits. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive workplace culture. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!