MCI Careers

Compensation

Full Description

Job Title: Call Center Agent (Days) Company Overview: MCI Careers is a leading tech-enabled business services company in the USA, recognized for its rapid growth and innovative approach to customer experience solutions. With a strong call center presence and operations spanning multiple countries, MCI is committed to delivering exceptional Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions to a diverse range of clients. Role Overview: As a Call Center Agent at MCI Careers, you will play a crucial role in providing outstanding customer service during daytime hours. Your primary focus will be to handle inbound customer inquiries, resolve issues efficiently, and contribute to a positive customer experience that aligns with MCI’s commitment to excellence. What You'll Do: - You will answer incoming calls promptly and professionally, ensuring a positive first impression. - You will resolve customer inquiries and issues with accuracy and empathy. - You will document customer interactions and maintain detailed records in the CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will meet or exceed daily performance targets and quality standards. - You will stay informed about product updates, policies, and procedures to assist customers effectively. - You will escalate complex issues to the appropriate departments when necessary. - You will contribute to a supportive and team-oriented work environment. What You Bring: - Minimum of 1-2 years of experience in a call center or customer service role. - Strong verbal communication and active listening skills. - Ability to handle high call volumes with professionalism and patience. - Proficiency with CRM software and basic computer skills. - Excellent problem-solving abilities and attention to detail. - Flexibility to work daytime shifts as scheduled. Bonus Points If You Have: - Experience in a tech-enabled or BPO environment. - Multilingual abilities or fluency in a second language. - Familiarity with customer service metrics and KPIs. - Previous experience with remote or hybrid work settings. What We Offer: - We offer competitive pay and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday benefits. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive workplace culture focused on employee well-being. Ready to Apply? To join our dynamic team at MCI Careers, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for the Call Center Agent (Days) position. We look forward to hearing from you!