MCI Careers

Compensation

Full Description

Job Title: Call Center Agent Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI Careers is committed to delivering exceptional service and cutting-edge solutions to clients worldwide. Role Overview: As a Call Center Agent at MCI Careers, you will be the frontline representative, providing outstanding customer service and support. Your role is crucial in maintaining customer satisfaction and ensuring smooth communication between the company and its clients. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and efficiency. - You will resolve customer inquiries, complaints, and requests promptly and accurately. - You will document customer interactions and update records in the CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will meet or exceed performance metrics such as call handling time and customer satisfaction scores. - You will stay informed about product updates, company policies, and industry trends. - You will assist in training new agents and sharing best practices. What You Bring: - You bring at least 1-2 years of experience in a call center or customer service role. - You have excellent verbal and written communication skills. - You are proficient with CRM software and Microsoft Office applications. - You demonstrate strong problem-solving abilities and patience. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience with tech-enabled business services or BPO environments. - Familiarity with multiple languages or multicultural customer bases. - Previous experience in training or mentoring team members. - Knowledge of customer experience best practices and tools. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive work environment. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our online application portal at www.mci-careers.com/careers. We look forward to welcoming you to our team!