MCI Careers

Compensation

Full Description

Job Title: Call Center Agent Company Overview: MCI Careers is a rapidly expanding tech-enabled business services company based in the USA, known for its innovative approach to customer experience and business process outsourcing. With operations spanning multiple countries, MCI Careers is committed to delivering exceptional service and cutting-edge solutions to clients worldwide. Role Overview: As a Call Center Agent at MCI Careers, you will be the frontline representative, providing outstanding customer support and ensuring a positive experience for every caller. This role is essential in maintaining our reputation for excellence and supporting our clients' business goals. What You'll Do: - You will handle inbound and outbound customer calls with professionalism and empathy. - You will resolve customer inquiries, complaints, and requests efficiently and accurately. - You will document all interactions and update customer records in the system. - You will collaborate with team members and supervisors to improve service quality. - You will meet or exceed performance metrics such as call handling time and customer satisfaction scores. - You will participate in ongoing training to stay current with product knowledge and company policies. - You will escalate complex issues to appropriate departments when necessary. What You Bring: - You bring at least 1-2 years of experience in a call center or customer service role. - You bring excellent communication skills, both verbal and written. - You bring strong problem-solving abilities and a customer-focused mindset. - You bring proficiency with CRM software and basic computer skills. - You bring the ability to work in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience with tech-enabled business services or BPO environments. - Multilingual abilities to support diverse customer bases. - Familiarity with performance metrics and quality assurance processes. - Previous experience working in a multinational company. What We Offer: - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for career growth and professional development. - We offer a supportive and inclusive workplace culture. - We offer flexible scheduling options to promote work-life balance. Ready to Apply? Submit your resume and cover letter through our online application portal at www.mci-careers.com/careers. Join MCI Careers and be part of a dynamic team dedicated to excellence in customer service.