MCG Health

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. MCG Health is a leading healthcare organization dedicated to patient-focused care. As a Business Process Excellence Analyst, you will evaluate and improve existing business processes, create comprehensive documentation, and support organizational change within a software development environment. Responsibilities • Work closely with cross-functional MCG teams to identify, document, and analyze business processes • Collaborate with various departments to develop cross-team processes to execute MCG business strategy • Lead current state process documentation and analysis initiatives, including identification of requirements, inputs, outputs, resources, and tasks • Analyze current business processes, workflows, and standard operating procedures to identify gaps, issues, and areas for improvement • Use appropriate measurement, analysis, and evaluation methods to accurately identify and document process improvements • Implement process improvements and new process designs to enhance efficiency, productivity, and customer satisfaction • Collaborate with stakeholders to design and execute process improvement initiatives aligned with organizational goals • Identify system and workflow infrastructure changes necessary to implement new processes • Identify key Stakeholders to participate in, review, and aid in process documentation, improvement, or development sessions • Support Manager Business Process Excellence in facilitating key project/kaizen initiatives • Build process diagram maps in Visio, LucidChart, and/or Draw.io; create process procedural text documents in Confluence; and occasionally develop end-user training materials in PowerPoint or Word • Document processes and identify issues, risks, and opportunities. Lead activities to resolve or mitigate issues. Communicate outcomes to stakeholders and, if necessary, escalate to leadership • Assist in the change management necessary to roll out new processes and, if needed, develop and deliver process training to internal teams • Communicate with shareholders and stakeholders to ensure alignment on documented processes and improvements to existing processes • Provide ongoing administrative support for the MCG Process Library, including enforcing governance policies and documenting process best practices • Assist Process Owners with setting process performance criteria and establishing regular monitoring and measurement methods • Identify opportunities to improve personal and team knowledge and skills, including monitoring releases of utilized software to identify new features and investigating new frameworks and methodologies related to process excellence • Provide stakeholders with project status updates, feedback, and appropriate reporting on key responsibilities and objectives • Facilitate meetings and/or projects and determine audience and tactics appropriate for a particular discussion. Adapt facilitation style to engage a variety of group settings Skills • Bachelor's degree in business administration, management, or a related field preferred • At least 3 years of experience in business process analysis, business process improvement, and/or project management • Strong analytical skills with the ability to collect, study, and interpret complex data and analyze business processes • Proficiency in Microsoft Office suite, including Excel, PowerPoint, Teams, etc • Proficiency in process mapping tools (e.g., LucidChart and Confluence Draw.io) • Experience creating informational and/or instructional documentation using PowerPoint, Confluence wiki, Word, or other tools • Knowledge of Process Management and Improvement frameworks such as Lean Six Sigma, ITIL v3, TQM or ISO 9000 • Knowledge of process mapping/diagramming software preferred • Experience participating in workshops, kaizens, focus groups, and making presentations to large groups • Demonstrated strong time management skills, consistently meeting deadlines and managing multiple tasks efficiently • Ability to develop effective working relationships with MCG staff, vendors, and others • Ability to identify potential risks and barriers to process success and collaborate proactively with multiple departments to improve success • Knowledge of process mapping/diagramming software preferred • Licensure/Certifications/Registrations/Permits: Lean Six Sigma, PMP, or ITIL certification preferred Benefits • Remote work/ Hybrid work • Travel expected 1-4 times per year for company-sponsored events • Medical, dental, vision, life, and disability insurance • 401K retirement plan; flexible spending and health savings account • 15 days of paid time off + additional front-loaded personal days • 14 company-recognized holidays + paid volunteer days • Up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave • LGBTQ+ Health Services • Pet insurance Company Overview • MCG Health, part of the Hearst Health network, provides unbiased clinical guidance that gives healthcare organizations confidence in their patient-centered care decisions. It was founded in 1988, and is headquartered in Seattle, Washington, USA, with a workforce of 201-500 employees. Its website is https://www.mcg.com.