McClung-Logan Equipment Company, Inc.

Compensation

Full Description

Location: Baltimore, MD Department: Service Reports To: GSM FLSA Status: Exempt Position Overview: McClung-Logan Equipment Company is seeking a highly motivated and experienced Service Manager to lead our Baltimore service department. This role is responsible for managing daily operations, ensuring high-quality service delivery, and driving departmental performance. The ideal candidate will bring strong leadership, technical expertise, and a customer-first mindset to support our mission of excellence in equipment service and support. Your essential functions will include, but not be limited to:Operational Leadership • Manage shop and field service operations. • Schedule and prioritize work orders for optimal productivity and monitor work-in-progress for timely completion and accurate billing. • Manage warranty and policy claim submissions with OEMs. Team Management • Hire, train, and mentor service technicians and support staff. • Conduct performance reviews and coaching sessions. • Promote a culture of teamwork, accountability, and continuous improvement. Customer Service • Serve as the primary contact for major service customers and provide accurate estimates, timelines, and updates. • Resolve customer complaints professionally and promptly. Financial & Administrative Oversight • Track department performance against financial and operational goals. • Approve work orders, invoices, and purchase orders. • Ensure accurate documentation of service work. • Open and cost work orders per company standards. Safety & Compliance • Enforce safety standards and OSHA/environmental regulations. • Maintain a clean and safe work environment. Collaboration & Communication • Coordinate with Parts, Sales, and Rental departments to ensure interdepartmental operations • Participate in regular management meetings and strategic planning sessions to promote and build the business. Qualifications: • 5+ years of experience in service management or supervisory role in heavy equipment, trucking or related field. • Strong technical knowledge of construction equipment and hydraulic, electrical, and diesel systems. • Proven leadership and customer service skills. • Proficiency in service software, Microsoft Office, and OEM diagnostic tools. • High school diploma required; technical degree preferred. Physical Requirements: • Ability to lift up to 60 lbs. • Work indoors and outdoors in varying climates. • Perform physical tasks such as stooping, kneeling, climbing, and overhead work. Work Environment: • Exposure to mechanical parts, electrical systems, hazardous materials, and moderate noise. • PPE required as per safety standards. Certifications & Licenses: • Valid Driver’s License. • MSHA, First Aid, and CPR certifications (or willingness to obtain). • Ongoing technical training and education required. Job Type: Full-time Pay: $90,000.00 - $120,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance People with a criminal record are encouraged to apply Ability to Commute: • Halethorpe, MD 21227 (Required) Work Location: In person