MBA Consulting Service, Inc

Compensation

Full Description

Desktop Support Specialist – Supporting USPS Enterprise Analytics Step into a role that keeps technology running for an organization that moves the nation. As a Desktop Support Specialist supporting USPS Enterprise Analytics in Merrifield, VA, you’ll be the trusted expert ensuring seamless performance for high-visibility users and essential operations. Your work keeps data flowing — and America moving. What You’ll Do • Deliver expert troubleshooting, break/fix support, imaging, and setup for Windows 11, Office 365, and HP laptops • Provide polished “white-glove” support for VIPs, Directors, and senior leadership • Support users with confidence across Microsoft Office, Adobe Acrobat, and USPS-approved tools • Strengthen security by leveraging SentinelOne and other endpoint protection solutions • Resolve LAN/WAN networking issues to maintain stable, fast connections • Help drive technology improvements with workstation deployments, asset tracking, and inventory management • Manage badge access and profiles after training • Tackle daily support needs including printer issues, account lockouts, MFA challenges, and device connectivity • Keep productivity on track by updating and resolving tickets in ServiceNow • Bring a proactive, service-first mindset in a fast-paced enterprise environment What You Bring • 2–5 years in Desktop Support, IT Support, or similar hands-on technical role • Bachelor’s degree in a related field • Expertise with Windows 10/11, Office 365, and enterprise applications • Core networking knowledge: TCP/IP, DNS, DHCP, VLANs • Experience supporting executive-level end users • Strong communication skills and a reputation for solving problems quickly • Ability to work onsite and adapt to changing priorities • Self-driven with the confidence to take initiative and anticipate needs • Able to pass background and drug screening requirements Salary Range: $20.00 - $25.00 hourly (commensurate with experience and qualifications) "MBA CSi is an Equal Opportunity, Affirmative Action Employer. Women, Minorities, Veterans, and individuals with disabilities are encouraged to apply.” EOE – Minority/ Female/ Veteran/ Disabled #IND1,#CJ