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The Senior Account Manager leads creative initiatives for assigned service lines and ensures service delivery meets client expectations. This role involves building relationships with service lines and managing delivery teams to achieve strategic objectives.
The position requires experience in managing creative work and understanding business goals. Strong leadership and relationship-building skills are essential for success in this role.
This senior-level position, is accountable for leading creative initiatives for assigned service line(s). Required to work directly with physicians and divisional leadership to advance initiatives in line with brand/creative standards. The Senior Account Manager understands and embraces service line's overall business goals and priorities in order to effectively plan creative work and integrate strategic objectives. This position champions service line's initiatives—ensuring service delivery is meeting and exceeding client expectations. Helps orchestrate the delivery teams to ensure we act as one cohesive unit/team with the highest level of client satisfaction. Forecasts and manages overall work portfolio; effectively anticipating, identifying, and driving initiatives - and working with divisional leadership to establish priorities. Accountable for building and nurturing meaningful relationships with service lines that ensures client feels a strong sense of partnership and engagement. Lead engagement planning; mobilize and manage delivery/engagement teams, overseeing the definition of deliverables and project schedules, and team resource management. Influence and inspire teams to collaborate effectively and promote a service mindset. Partner with Creative and Strategic Directors to ensure work is innovative and on-brand. Serve as a brand ambassador inside the organization, and a resource to senior leadership on brand evolution and alignment. Lead the brief-creation process, serving as an expert in identifying opportunities and recommending creative and strategic solutions. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps. We value your interest in the role and look forward to hearing back from you. This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
This job posting was last updated on 10/1/2025