Maxwell Roofing & Sheet Metal, Inc.

Compensation

Full Description

Position Overview: The Service Manager is responsible for the direction, safety, management, and profitability of the Service team. This role is built for an independent, vision-oriented self-starter who acts quickly, thinks several steps ahead, and drives outcomes without hand-holding. The Service Manager develops and implements crisp, scalable operational processes, manages the daily activities of the service team with urgency, and holds a high bar for detail, accuracy, and execution. The Service Manager sets the standards for quality, safety, productivity, and morale—making fact-based decisions and creating operational efficiencies along the way.Division Overview:The Service team exists to create a durable partnership between Maxwell Roofing and the Customer. The Service Team consists of the Services Manager, Service Coordinator, and Service Crews. Service Crew typically consists of two men performing emergency leak calls, proposed repairs, preventive maintenance, and penetration installations for property managers, building owners, facility managers, and other contractors. The Service Coordinator facilitates the service process while coordinating and supporting the team. The Service Team works closely with Sales to generate opportunities, provide solutions to the Client, and create a lasting service partnership. The Service Manager leads this ecosystem proactively—anticipating needs, adjusting to change and interruptions without losing speed, and ensuring commitments are met.The Service Manager is responsible for the following essential functions: • Demonstrate Q-TIPS (Quality, Teamwork, Integrity, Professionalism, Service) Model decisive, fact-driven behavior with a friendly, professional tone; set visible standards for precision and follow-through. • LMA (leading, managing, and holding people accountable) Provide clear direction, assign ownership, and inspect what you expect; coach for speed and accuracy while addressing gaps immediately. • Dataforma Super-User Leverage the platform to forecast work, track KPIs, and drive decisions; build dashboards that surface risks and opportunities before they hit. • Risk Management Identify operational, safety, and financial risks early; implement controls and fast countermeasures to protect people, schedules, and margins. • Scheduling Projects Prioritize with urgency; create forward-looking schedules that absorb change and interruptions without sacrificing quality or deadlines. • Strategic Relationship Management Maintain strong client and vendor relationships; communicate proactively and set expectations grounded in facts, scope, and timelines. • Customer Service Ensure rapid, accurate response to issues; resolve problems at the root cause and translate fixes into repeatable process improvements. • Recruiting/Hiring Select self-starting, detail-reliable team members; use structured, evidence-based hiring to place the right people in the right seats. • Workforce Development Build capability through targeted, on-the-job training; raise the floor on execution and the ceiling on leadership bench strength. • Operation Management Simplify, standardize, and document workflows; remove bottlenecks and drive measurable productivity and quality gains. • Strategic Planning Think ahead and plan the next play; align resources to future demand, margin goals, and capacity constraints.Key Results: To manage the service department and make sure the department is profitable. • Safety Training: Host (1) safety training session per month • Skills Training: Host (1) repair training session per month • Department Profit Objective Job Type: Full-time Pay: $100,000.00 - $150,000.00 per year Benefits: • 401(k) • 401(k) matching • Company truck • Dental insurance • Fuel card • Health insurance • Health savings account • Life insurance • On-the-job training • Opportunities for advancement • Paid time off • Professional development assistance • Referral program • Retirement plan • Vision insurance Application Question(s): • Maxwell Roofing & Sheet Metal, Inc. utilizes a culture index survey for all new candidates. This survey allows us to see how you may fit into this specific role based on your natural talents to communicate, problem-solve, your work pace, and your ability to adjust to specific position needs. Please copy and paste the below web address into your browser to complete the assessment & finalize your application. https://go.cultureindex.com/p/3H58nR22CPH Will you complete this survey to be pre-qualified? • Do you have excellent written and verbal communication skills? Experience: • Roofing: 3 years (Preferred) • CRM: 3 years (Preferred) Work Location: In person