Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government services, dedicated to helping government agencies deliver essential programs to the public efficiently and effectively. With a strong commitment to community impact and innovation, Maximus fosters a collaborative and supportive work environment where employees can grow and make a difference. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare-related inquiries. Your role is crucial in ensuring a positive experience by providing accurate information, resolving issues promptly, and maintaining a compassionate approach to customer service. What You'll Do: - You will respond to inbound customer inquiries regarding healthcare services and benefits. - You will provide clear, accurate information to help customers understand their healthcare options. - You will document customer interactions and maintain detailed records in the system. - You will resolve customer issues efficiently, escalating complex cases when necessary. - You will collaborate with team members and supervisors to improve service delivery. - You will adhere to all company policies and compliance standards related to healthcare services. - You will participate in ongoing training to stay current with healthcare regulations and company procedures. What You Bring: - You bring at least 1-2 years of experience in customer service, preferably in healthcare or a related field. - You have excellent communication skills, both verbal and written. - You are proficient with computer systems and data entry. - You demonstrate empathy and patience when dealing with customers. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience working in a healthcare call center or government services environment. - Knowledge of healthcare terminology and insurance processes. - Bilingual skills, especially in Spanish and English. - Familiarity with CRM software and Microsoft Office Suite. What We Offer: - We offer competitive hourly pay starting at $15.00/hr plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay. - We offer opportunities for career advancement and professional development. - We offer a supportive, on-site work environment in Brownsville, TX. Ready to Apply? To apply, please submit your resume and cover letter through our online application portal or visit our Brownsville office in person. We look forward to welcoming you to the Maximus team!