Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping individuals and families access the care and support they need. With a strong commitment to community well-being and innovation, Maximus delivers high-quality services that improve lives across the United States. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare programs. Your role is vital in ensuring clear communication, resolving inquiries efficiently, and providing compassionate service to enhance the client experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and in-person. - You will assist clients in understanding healthcare benefits and eligibility requirements. - You will document and track customer interactions accurately in the system. - You will collaborate with healthcare providers and internal teams to resolve issues. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will handle sensitive information with confidentiality and care. - You will contribute to continuous improvement initiatives to enhance service delivery. What You Bring: - You have at least 1-2 years of experience in customer service, preferably in healthcare or related fields. - You possess strong communication and interpersonal skills. - You are proficient with basic computer applications and data entry. - You demonstrate empathy and patience when dealing with diverse populations. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience working in government healthcare programs or social services. - Bilingual skills, especially in Spanish and English. - Knowledge of healthcare regulations and compliance standards. - Previous experience with CRM or case management software. What We Offer: - We offer a competitive hourly wage of $15.00 plus a $1,000 sign-on bonus. - We offer comprehensive health, dental, and vision insurance plans. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment on-site in Brownsville, TX. Ready to Apply? To join our team at Maximus as a Customer Service Representative - Healthcare, please submit your resume and cover letter through our careers portal or email them directly to recruiting@maximus.com. We look forward to hearing from you!