Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus offers comprehensive support and solutions to improve healthcare access and quality. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare services. Your role is crucial in ensuring a positive experience by providing accurate information, resolving inquiries, and guiding customers through healthcare processes. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and in-person. - You will assist clients in understanding healthcare programs and eligibility requirements. - You will document and track customer interactions accurately in the system. - You will resolve customer issues by identifying problems and providing effective solutions. - You will collaborate with healthcare providers and internal teams to facilitate service delivery. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will support administrative tasks related to customer service operations. What You Bring: - You bring at least 1-2 years of experience in customer service, preferably in healthcare or related fields. - You have excellent communication skills, both verbal and written. - You possess strong problem-solving abilities and attention to detail. - You are proficient with basic computer applications and data entry. - You demonstrate empathy and patience when dealing with diverse customer needs. Bonus Points If You Have: - Experience working in a healthcare environment or with government health programs. - Bilingual skills, especially in Spanish and English. - Familiarity with healthcare software or CRM systems. - Certification in customer service or healthcare administration. What We Offer: - We offer competitive hourly pay starting at $15.00/hr plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment on-site in Brownsville, TX. Ready to Apply? Submit your application through our careers page or send your resume and cover letter to the provided contact email. Join Maximus and make a meaningful difference in healthcare customer service today!