Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus offers a dynamic work environment where employees can grow and make a difference. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare-related inquiries. Your role is crucial in delivering exceptional service, resolving issues efficiently, and ensuring a positive experience for all customers. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and email. - You will assist clients in understanding healthcare programs and services. - You will document and track customer interactions accurately in the system. - You will resolve customer issues by identifying problems and providing appropriate solutions. - You will collaborate with healthcare providers and internal teams to facilitate service delivery. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will contribute to continuous improvement initiatives by providing feedback on customer trends. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or related fields. - You have strong communication skills, both verbal and written. - You are proficient with computer systems and data entry. - You demonstrate empathy and patience when dealing with diverse customer needs. - You have the ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience working in a healthcare call center or government services. - Knowledge of healthcare terminology and insurance processes. - Bilingual skills, especially in Spanish and English. - Familiarity with CRM software and Microsoft Office Suite. What We Offer: - We offer competitive hourly pay starting at $15.00/hr plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture. Ready to Apply? Please submit your application through the Maximus careers website or send your resume and cover letter to the provided contact email. We look forward to hearing from you!