Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus offers a supportive and dynamic work environment where employees can grow and make a difference. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare-related inquiries. Your role is crucial in delivering exceptional service, resolving issues efficiently, and ensuring a positive experience for all customers. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and in-person. - You will assist clients with healthcare program information and eligibility requirements. - You will document and track customer interactions accurately in the system. - You will resolve customer concerns and escalate complex issues when necessary. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will collaborate with team members to improve service delivery. - You will participate in ongoing training to enhance your skills and knowledge. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in healthcare or related fields. - You have strong communication skills, both verbal and written. - You are proficient with basic computer applications and data entry. - You demonstrate empathy and patience when dealing with diverse customer needs. - You have the ability to multitask and manage time effectively. Bonus Points If You Have: - Experience working in a healthcare call center environment. - Knowledge of healthcare programs such as Medicaid or Medicare. - Bilingual skills, especially in Spanish and English. - Familiarity with CRM software and customer service tools. What We Offer: - We offer competitive hourly pay starting at $15.00/hr plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay. - We offer opportunities for career advancement and professional development. - We offer a supportive on-site work environment in Brownsville, TX. Ready to Apply? Submit your application through our careers page or send your resume and cover letter to the provided contact email. We look forward to welcoming you to the Maximus team!