Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping individuals and families access the care and support they need. With a strong commitment to community well-being and innovation, Maximus operates nationwide to deliver high-quality service and solutions. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare programs. Your role is essential in providing accurate information, resolving inquiries, and ensuring a positive experience for all customers. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and in-person. - You will assist clients in understanding healthcare benefits and eligibility requirements. - You will document and update customer information accurately in the system. - You will resolve customer issues by identifying problems and providing effective solutions. - You will collaborate with healthcare providers and internal teams to facilitate service delivery. - You will maintain confidentiality and comply with all healthcare regulations and company policies. - You will participate in ongoing training to stay current with healthcare program updates. What You Bring: - You bring at least 1 year of experience in customer service, preferably in healthcare or related fields. - You have strong communication skills, both verbal and written. - You are proficient with basic computer applications and data entry. - You demonstrate empathy and patience when dealing with diverse customer needs. - You have the ability to work on-site in Brownsville, TX, full-time. Bonus Points If You Have: - Experience working with government healthcare programs such as Medicaid or Medicare. - Bilingual skills, especially in Spanish and English. - Knowledge of healthcare regulations and compliance standards. - Previous experience in a call center environment. What We Offer: - We offer a competitive hourly wage of $15.00 plus a $1,000 sign-on bonus. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. Ready to Apply? Please submit your application through the Maximus careers website or contact our Brownsville office directly to begin your journey with us.