Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping individuals and families access the care and support they need. With a strong commitment to community well-being and innovative service delivery, Maximus operates across the United States to improve health outcomes and customer experiences. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare services. Your role is vital in ensuring clear communication, resolving inquiries efficiently, and providing compassionate service to enhance client satisfaction. What You'll Do: - You will respond promptly to customer inquiries via phone, email, or in-person, providing accurate information about healthcare programs. - You will assist clients in navigating healthcare services and benefits, ensuring they understand their options. - You will document all interactions and maintain detailed records in compliance with company policies. - You will collaborate with healthcare providers and internal teams to resolve complex issues. - You will identify opportunities to improve customer service processes and contribute to team goals. - You will handle sensitive information with confidentiality and professionalism. - You will participate in ongoing training to stay updated on healthcare regulations and company procedures. What You Bring: - Minimum of 1 year experience in customer service, preferably in healthcare or related fields. - Strong communication skills, both verbal and written. - Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. - Basic computer proficiency, including experience with CRM systems. - Empathy and patience when dealing with diverse client populations. Bonus Points If You Have: - Experience working in a healthcare setting or with government health programs. - Bilingual skills, especially Spanish and English. - Knowledge of healthcare regulations and compliance standards. - Previous experience with data entry and record management. What We Offer: - We offer competitive hourly pay starting at $15.00/hr plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment on-site in Brownsville, TX. Ready to Apply? To join our team at Maximus as a Customer Service Representative - Healthcare, please submit your resume and cover letter through our careers page or email us directly at careers@maximus.com. We look forward to hearing from you!