Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to community well-being, Maximus partners with federal, state, and local governments to deliver essential services that improve the quality of life for millions. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare-related inquiries. Your role is vital in ensuring a positive experience by providing accurate information, resolving issues efficiently, and maintaining a compassionate approach to customer service. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and in-person. - You will assist clients in understanding healthcare programs and services offered. - You will document and track customer interactions accurately in the system. - You will resolve customer concerns and escalate complex issues when necessary. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will collaborate with team members to improve service delivery. - You will adhere to all company and regulatory compliance standards. What You Bring: - Minimum of 1 year experience in customer service, preferably in healthcare or related fields. - Strong communication skills, both verbal and written. - Ability to handle sensitive information with confidentiality. - Basic computer proficiency and experience with customer management systems. - High school diploma or equivalent required. Bonus Points If You Have: - Experience working in a healthcare environment. - Bilingual skills, especially Spanish-English. - Familiarity with government healthcare programs. - Previous experience in a call center setting. What We Offer: - We offer competitive hourly pay starting at $15.00/hr plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive workplace culture. Ready to Apply? Please submit your application through our careers page at www.maximus.com/careers or send your resume and cover letter to recruitment@maximus.com. We look forward to hearing from you!