Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong commitment to community impact and innovation, Maximus offers a supportive and dynamic work environment where employees can grow and make a difference. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare-related inquiries. Your role is crucial in delivering exceptional service, resolving issues efficiently, and ensuring a positive experience for every customer. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and email. - You will assist customers with healthcare program information and eligibility requirements. - You will document and track customer interactions accurately in the system. - You will resolve customer issues by identifying problems and providing appropriate solutions. - You will collaborate with team members and supervisors to improve service delivery. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will meet or exceed performance metrics and quality standards. What You Bring: - You have at least 1 year of experience in customer service, preferably in healthcare. - You possess excellent communication and interpersonal skills. - You are proficient with computer systems and data entry. - You demonstrate strong problem-solving abilities and attention to detail. - You are able to work on-site in Hattiesburg, MS, full-time. Bonus Points If You Have: - Experience working with government healthcare programs. - Bilingual skills, especially in Spanish. - Familiarity with CRM software. - Previous experience in a call center environment. What We Offer: - We offer a competitive hourly wage of $15.00 plus a $500 new hire bonus. - We offer comprehensive health benefits including medical, dental, and vision. - We offer paid time off and holiday pay. - We offer opportunities for career advancement and professional development. - We offer a supportive and inclusive workplace culture. Ready to Apply? Submit your application through the Maximus careers website or contact our HR department directly to start your journey with us today.