Maximus

Compensation

Full Description

Job Title: Customer Service Representative - Healthcare Company Overview: Maximus is a leading provider of government health and human services, dedicated to helping people live healthier and more productive lives. With a strong presence across the United States, Maximus partners with government agencies to deliver innovative solutions and exceptional service. Role Overview: As a Customer Service Representative in Healthcare, you will be the frontline support for clients seeking assistance with healthcare-related inquiries. Your role is vital in ensuring a positive experience by providing accurate information and resolving issues efficiently. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone and in-person. - You will assist clients in understanding healthcare programs and services. - You will document customer interactions accurately in the system. - You will resolve customer issues by identifying problems and providing appropriate solutions. - You will collaborate with healthcare providers and internal teams to facilitate service delivery. - You will maintain up-to-date knowledge of healthcare policies and procedures. - You will contribute to continuous improvement by providing feedback on customer trends. What You Bring: - You bring at least 1 year of experience in customer service, preferably in healthcare or related fields. - You bring strong communication skills, both verbal and written. - You bring the ability to handle sensitive information with confidentiality. - You bring proficiency in using customer service software and Microsoft Office. - You bring a high school diploma or equivalent; additional healthcare certifications are a plus. Bonus Points If You Have: - Experience working in a healthcare environment. - Bilingual skills, especially in Spanish and English. - Knowledge of government healthcare programs such as Medicaid or Medicare. - Strong problem-solving and conflict resolution skills. What We Offer: - We offer a competitive hourly wage of $15.00 plus performance bonuses. - We offer comprehensive health benefits including medical, dental, and vision. - We offer paid time off and holiday pay. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. Ready to Apply? Submit your application through the Maximus careers website or send your resume and cover letter to the provided contact email. We look forward to welcoming you to our team!